Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you use allin🅰one, you may provide us with the following information:

• Account Information: Name, email address, password, username, profile picture, and phone number when you create an account.
• Payment Information: Billing address, payment card details (processed securely through our payment processors), and transaction history.
• Profile Information: Job title, company name, industry, preferences, and other optional profile details.
• Content You Upload: Documents, images, audio files, videos, and other content you upload to use our tools and services.
• Communications: Information you provide when contacting customer support, participating in surveys, or communicating with us through email, chat, or forms.
• Feedback and Reviews: Comments, testimonials, and reviews you submit about our services.

1.2 Information Collected Automatically

We automatically collect certain information when you access or use our services:

• Usage Data: Information about how you interact with our services, including features used, pages viewed, time spent, click patterns, and search queries.
• Device Information: Device type, operating system, browser type and version, screen resolution, IP address, and unique device identifiers.
• Location Data: General geographic location based on your IP address (city and country level, not precise GPS coordinates).
• Log Data: Server logs including access times, error messages, referring URLs, and system activity.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies. See Section 9 for details.

1.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: If you choose to sign in via Google, Facebook, or other social login providers, we receive basic profile information.
• Payment Processors: Transaction confirmations and payment status from Stripe, PayPal, and other payment partners.
• Analytics Providers: Aggregated usage statistics and demographic information from Google Analytics and similar services.
• Business Partners: If you access our services through a partner integration or white-label arrangement.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Performance

• Providing, operating, and maintaining our AI-powered tools and services
• Processing your uploads, conversions, and other operations
• Authenticating your account and managing user sessions
• Processing payments and managing subscriptions
• Delivering customer support and responding to inquiries
• Sending transactional emails (receipts, confirmations, password resets)

2.2 Service Improvement and Development

• Analyzing usage patterns to improve features and user experience
• Training and improving our AI models and algorithms
• Conducting research and development for new tools
• Testing new features and conducting A/B tests
• Troubleshooting technical issues and bugs

2.3 Communication and Marketing

• Sending promotional emails about new features, tools, and offers (with your consent)
• Providing personalized recommendations based on your usage
• Conducting surveys and gathering feedback
• Announcing product updates and important changes

2.4 Security and Fraud Prevention

• Detecting and preventing fraud, abuse, and unauthorized access
• Monitoring for security threats and vulnerabilities
• Enforcing our Terms of Service and acceptable use policies
• Investigating and responding to security incidents

2.5 Legal and Compliance

• Complying with legal obligations and responding to lawful requests
• Protecting our legal rights and interests
• Resolving disputes and enforcing agreements
• Maintaining records as required by law

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide services under our Terms of Service (account creation, service delivery, payment processing).
• Legitimate Interests: Processing for our legitimate business interests (improving services, fraud prevention, analytics) that do not override your rights.
• Consent: Where you have given explicit consent (marketing communications, optional cookies, social media integrations).
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes.

You have the right to withdraw consent at any time and to object to processing based on legitimate interests. See Section 8 for details on exercising your rights.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf:

• Cloud Hosting: AWS, Google Cloud Platform for infrastructure and storage
• Payment Processing: Stripe, PayPal for secure payment handling
• Email Services: SendGrid, Amazon SES for transactional and marketing emails
• Analytics: Google Analytics, Mixpanel for usage analytics
• Customer Support: Zendesk, Intercom for helpdesk functionality
• AI/ML Services: OpenAI, Azure AI for specific AI-powered features

These providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing (e.g., integrations with third-party apps you authorize).

5. International Data Transfers

allin🅰one operates globally, and your information may be transferred to and processed in countries other than your country of residence, including the United States and Pakistan.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with our service providers
• Adequacy decisions recognized by relevant authorities
• Privacy Shield certification where applicable

You have the right to obtain information about these safeguards by contacting us at privacy@allinaone.com.

6. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Measures

• Encryption: SSL/TLS encryption for data in transit; AES-256 encryption for sensitive data at rest
• Access Controls: Role-based access with multi-factor authentication for internal systems
• Firewalls: Network-level protection and intrusion detection systems
• Regular Audits: Vulnerability scans and penetration testing
• Secure Development: Security code reviews and secure coding practices

Organizational Measures

• Employee training on data protection and security
• Confidentiality agreements with all staff and contractors
• Incident response and breach notification procedures
• Regular security policy reviews and updates

Important: While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Account Data: Retained while your account is active and for 90 days after account deletion
• Usage Data: Aggregated analytics retained indefinitely; individual usage logs for 12 months
• Uploaded Content: Automatically deleted within 24 hours after processing (or immediately for premium users who enable instant deletion)
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for quality and training purposes
• Marketing Data: Retained until you unsubscribe or for 2 years of inactivity

When data is deleted, it is removed from our active systems and backups are purged during the next scheduled deletion cycle (within 90 days).

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Rights Under GDPR (EEA, UK, Switzerland)

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your supervisory authority

Rights Under CCPA (California Residents)

• Right to Know: Request disclosure of data collected, sources, purposes, and third parties
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of "sale" of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

How to Exercise Your Rights

To exercise any of these rights:

• Email us at: privacy@allinaone.com
• Use the account settings page to update or delete your information
• Contact our Data Protection Officer (contact details in Section 13)

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality (authentication, security). Cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our site (Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness (Google AdSense).

Managing Cookies

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Cookie settings page: Cookie Preferences
• Your browser settings (see your browser's help documentation)

Note: Disabling certain cookies may affect site functionality and your user experience.

10. Third-Party Services

Our services may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to these external sites.

We recommend reviewing the privacy policies of any third-party services before providing them with your information. We are not responsible for the privacy practices of third parties.

Third-Party Integrations

If you connect third-party services to your allin🅰one account (e.g., Google Drive, Dropbox), those services may access certain information as described in their authorization requests. You can revoke these connections at any time through your account settings.

11. Children's Privacy

allin🅰one is not intended for children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child, please contact us immediately at privacy@allinaone.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have an account)
• Display a prominent notice on our website
• For significant changes, request your renewed consent where required

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: